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How OpenPhone doubled their customer reviews

With a simple Giftbit + Zapier connection, they unlocked
seamless, scalable sending

Our team needed an automated way of sending digital rewards.

OPT Five stars sharp

 

headshot of John MacGaffey, Growth Marketer at OpenPhone

To recognize our customers' loyalty, we offer rewards when they leave us reviews. Now thanks to an integration with Airtable, these can be sent instantly by simply flipping a switch — making things much faster & efficient!

— John MacGaffey, Growth Marketer  |  OpenPhone

What did they need?

John and his team were manually having to copy and paste recipient information every time they wanted to send a reward.  The process was time consuming and inefficient. 

They were looking for an easy way to send rewards to customers when they leave a review. 

OPT OpenPhone logo
OpenPhone is the all-in-one phone system for teams. It brings your business calls, texts, and contacts into one delightful app that works anywhere.

Now, when a customer leaves a review, the field in Airtable triggers a reward instantly.

A simple toggle

After setting up a free account and creating their first order, OpenPhone integrated with an Airtable base using the Zapier connection to Giftbit.

Now, when a customer leaves a review, the field in Airtable triggers a reward through Zapier to be delivered instantly via Giftbit.

In just a few clicks, Giftbit integrates into their existing system for sending gift cards and prepaid cards. By toggling a field in Airtable, the Zapier connection to Giftbit triggers rewards when a customer leaves a review. No coding required!